Shipping, Returns, & Exchanges

Shipping. Once an order is placed it cannot be canceled. Once the order is received, you can send the item back by following the instructions 

For domestic orders, please allow at least 3-5 business days for order processing and verification.

To protect our customers, Wealthy At Heart is unable to change/intercept the shipping address of a package to alter its delivery, and Wealthy At Heart will only ship to the address provided at checkout, which must match the billing address. 

We are unable to combine shipping on multiple orders.

Lost or Stolen Package

As noted above, Wealthy At Heart is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact WealthyatHeart.clothing@gmail.com to initiate a claim.

Lost/Non-Issued Original Packaging Contents

Wealthy At Heart is not held responsible for any missing accessories within a footwear product which are to be provided by the original manufacturer, such as but not limited to: spare shoelaces, original tissue paper, hangtags, deubré, shoe trees/horns, etc. Wealthy At Heart is not responsible for issues relating to original footwear boxes delivered with slight and/or significant imperfections. We do not provide any form of reimbursement for this matter. 

Return/Exchange Policy

For your convenience, Wealthy At Heart offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable. (“FINAL SALE”) IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. Wealthy At Heart reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.

Any Wealthy At Heart product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears) please contact the manufacturer directly to open a damaged product claim. Wealthy At Heart does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 restocking fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange.